Pricing
Four tiers, one binary. Same code on every device; license-driven entitlement. Safety features (Mayday, evacuation, exposure capture, PAR, rehab) are universal. They never gate on license state, tier, or department membership.
Emergency
Free72-hour rapid-setup pass
For a department that needs Muster right now, typically because you showed up at a large incident where another department is already running it. No payment, no credit card, minimal signup. Convert to a paid tier when the incident wraps.
- Free, no card required
- Activate in under a minute (department name + billing email is all we need)
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Same operational + safety surface as Tier 1 for the 72 hours (Mayday, evacuation, ISO, PAR, rehab, exposure capture)
- Whiteboard, templates, building generator
- Peer mesh on local Wi-Fi (mDNS + QR bootstrap)
- Mutual aid via QR token
- Local incident archive + after-action PDF
- After 72h: convert to Tier 1, Tier 2, or Tier 3
Activate Emergency (free)
50 seats included (hard cap for the 72h)
Tier 1: Volunteer/Small
$499per year, flat
For small rural volunteer departments (≤25 active members). Local-only operational surface, same whiteboard, mesh, and archives, aligned with NFPA 1550 and 1580. No cloud archive or firefighter portal.
- Hard cap: 25 active members
- Whiteboard, templates, building generator
- Peer mesh on local Wi-Fi (mDNS + QR bootstrap)
- Mutual aid via QR token bootstrap (per incident)
- Local incident archive + after-action PDF
- Aligned with NFPA 1550 and 1580
- Self-service signup; community support (docs + forum)
- Core admin console: roster, devices, and settings
- No cloud archive or firefighter portal. Upgrade to Tier 2 to add those
Buy Tier 1
25 active members included (hard cap)
Most popular
Tier 2: Mid-size
from $1,999per year, per department
For mid-size volunteer fire districts (Long Island profile), suburban combination departments, and large volunteer departments that want full cloud features.
- Everything in Tier 1, plus:
- Cloud archive storage (encrypted at rest)
- Full admin console
- Long-term exposure management (30+ year retention per OSHA 1910.1020)
- Firefighter portal (own exposure history access)
- Pre-registered mutual aid partnerships
- CAD + NERIS + vitals BLE + EMS ePCR connectors
- Cross-incident personal histories (opt-in)
- Template marketplace
- 1 business day support response
Pricing examples
- 30-member dept$1,999/yr
- 50-member dept$1,999/yr
- 75-member dept$2,624/yr
- 100-member dept$3,249/yr
Buy Tier 2
50 seats included, $25 per additional seat
Tier 3: Career/Large
from $4,999per year, per department
For career fire departments, large career-staffed agencies, and multi-department coordinators. Adds SSO, SLA, custom-deployment options, and vendor-specific integrations. Self-service up to ~250 members; sales-assisted above that.
- Everything in Tier 2, plus:
- SSO / SAML / OIDC (Phase 8+)
- Dedicated Firebase project or on-premises option
- Vendor-specific CAD + radio-gateway connectors
- Cross-department features (cooperatives, county-wide admin)
- PPE sensor + wearable device integration
- External exposure system integration (ESO, cancer registry, workers' comp)
- Custom audit and standards reporting
- SLA + named technical account manager (>250 members)
Pricing examples
- 100-member career dept$4,999/yr
- 150-member$7,499/yr
- 250-member$12,499/yr
- 500-member metro$24,999/yr
- 1,000-member metro$49,999/yr
Buy Tier 3
Contact sales (custom deployment / SSO / >250 members)
100 seats included, $50 per additional seat
Money-back guarantee.
Every paid tier includes a 30-day money-back guarantee on the initial purchase. Use Muster for 30 days, on drills, training, or incidents. If it is not the right fit we will issue a full refund. The Emergency tier is a separate free 72-hour rapid-setup pass, no card required.
Training academy access.
State fire academies, regional training centers, and accredited firefighter training programs receive free Muster access in training mode only. Use on live incidents requires upgrading to a commercial tier.
Apply for academy access
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