Refund Policy

Last updated: 2026-10-31

Standard 30-day money-back guarantee

Every paid tier includes a 30-day money-back guarantee on the initial purchase. Use Muster for 30 days, on drills, training, or incidents. If it is not the right fit we will issue a full refund. The Emergency tier is a separate free 72-hour rapid-setup pass, no card required.

The 30-day window begins on the invoice date of the first Muster invoice (the date the department signs the annual contract.

Extended 90-day guarantee: Founding Customer Program

The first 25 departments to sign an annual contract enroll in the Founding Customer Program and receive an extended 90-day money-back guarantee (vs. the standard 30 days). Same terms otherwise: full refund within the window, no conditions.

A refunded Founding Customer department returns its slot to the program; the next enrolling department takes that slot.

See the Founding Customer Program page for program details.

What the refund includes

Full refund of the annual fee paid.
Refunds are all-or-nothing within the applicable window. Partial refunds are not available.
Refunds are processed to the original payment method (typically the credit card on file at Stripe).

What happens after a refund

The Muster license is terminated. The department loses access to the Muster app + admin console.
Incident data + event logs remain retained per standard retention policy. Occupational exposure records are retained for 30 years post-employment separation per OSHA 1910.1020 and applicable state cancer-presumption statutes. These obligations survive the refund.
Data export is available before or after the refund. Email hello@safesignals.io for the export.

After the guarantee window

After the applicable window (30 days for a standard subscription, 90 days for a Founding Customer subscription) closes, annual subscriptions are non-refundable for the current annual term. A department may cancel auto-renewal at any time from the admin console billing page. Cancellation takes effect at the end of the current annual term, and Muster access continues through that end date.

To request a refund